Speech Recognition

   
CALLMaster provides Automatic Speech Recognition (ASR) capabilities to callers utilizing any third party SAPI 5.x Speech Recognition engine.

For speech enabled telephony applications, CALLMaster is the cost-effective choice.

CALLMaster incorporates ASR in two ways using XML Grammar files:-
-  First the Auto Attendant allows caller to say the name of the person or extension they want
   instead of dialing an extension or spelling the name with telephone buttons.
-  Second, CALLMaster features a new Recognize command in CALLBasic, the integrated scripting language,
   which will determine the phrase or word spoken from a designated list of words/phrases.  This brings ASR
   functionality to IVR /Audiotex.  Now any CALLMaster application like Order Entry can utilize Speech
   Recognition to provide a more natural user interface with greater flexibility.     

CALLMaster ASR enables BargeIn, a feature that allows callers to interrupt a message or prompt by simply talking.  This allows a caller to answer or reply to a prompt before it is finished playing back, providing a more natural dialog with the system.  Customize IVR applications easily with CALLMaster ASR capabilities.

      Greet callers giving them the option to say the name of the party they want to connect to.
      Deploy more naturally conversant IVR applications allowing callers to speak their selection.  
 

To enable CALLMaster ASR functionality, the Microsoft SAPI Speech engine must be installed.  
Use this link to Download the MS SAPI SDK 5.1
At the of the bottom of the Microsoft Speech SDK 5.1 page, select the SpeechSDK51.exe

SpeechSoft supports ASP.NET and Speech Application Language Tags (SALT) as a preferred technology for building speech solutions.

CALLMaster integrates Voice Mail with email/pager/human notification; Auto Attendant with ASR call routing/screening/queuing and 3-way transfers; IVR with ASR & TTS, custom scripting and ODBC interface; Auto Dialer with human/answering machine/fax detection and processing; Fax Inbound and Outbound.

Download the CALLMaster Speech Recognition User Guide (pdf) for details about CALLMaster ASR.

Call 1-800-878-8117 or email SpeechSoft Sales for more information