Call Routing

   
CALLMaster answers calls consistently and professionally with your custom greeting, transfers them to the appropriate extension, assists outside callers with a complete departmental or company directory, and even screens calls if you desire.

The CALLMaster Attendant provides the capability to transfer a call from one line to another line or extension, or to connect 2 lines, routing callers to extensions or departments, voice mailboxes, alternate messages or Audiotex modules.  The Attendant can process calls based on the time of day with appropriate greetings, and can intelligently perform various alternate actions depending on the results of the call (e.g. Busy, No Answer).  Calls can be transferred using Centrex, 3-way-calling, analog and digital PBXs or CALLMaster’s Channel Bridging functionality.  Using Attendant set-up, inbound faxes can be received into the default or selected mailbox.

Standard flash hook and touch tone control
Supervised and unsupervised transfers
Integrates with Voice mail and Audiotex
Departmental menus
Direct extension transfers
Audio directory of department and extension
Directory with closest entry match searching
Screened calls
Message only extensions
Time of day dependent action per failed calls
Separate morning, afternoon, evening, and all day action per extension
Up to fifteen digit extension numbers
Over 10,000 extension records
Ten digit directory entries, best match lookup
Twelve types of transfers
Six types of action on unsuccessful transfers