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SpeechSoft products are offered with a 30 day money back guarantee, 90 days FREE technical support. Extended support options are available at time of purchase. Support options are applicable by individual system purchased, not on a user or site level. 30 Day Money Back Return Policy SpeechSoft Software and one Dialogic 2 or 4 line voice only board purchased on this quote may be returned within thirty (30) days from date of receipt. A fifteen (15%) restocking charge applies to these returns. Additional Dialogic 2 and 4 line boards or any other Dialogic boards purchased on this quote may be returned within thirty (30) days from date of receipt for a twenty-five percent (25%) restocking charge. Shipping & Handling not refundable. Merchandise must be returned in original packaging and insured for loss or damage for the full refund amount. Merchandise not in original packaging will be charged an additional fee of $100.00. An RMA - Return Merchandise Authorization number from SpeechSoft Inc. is required for any return to be accepted and processed. All returns must be received within 7 days from issuance of the RMA number. Processing refunds may take up to six weeks. |
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SpeechSoft provides 5 incidents of free Technical Phone support for 90 days from the delivery date of your product. Custom application support (trouble-shooting custom scripts, custom database integration) is not covered in this option. Our support covers only products purchased from SpeechSoft. Support hours are from 10am to 7pm EST, Monday to Friday on non-holidays. Off hours support can also be arranged during this period. Technical support can be reached by calling 972-309-2750. |
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You can purchase any one of our 3 Extended Support Plans with your CALLMaster purchase. You may renew your extended support contract for the same rates within 30 days from expiration of your current contract. Custom application support (trouble-shooting custom scripts, custom database integration) is not covered in this option. Extended Support hours are from 10am to 7pm EST, Monday to Friday on non-holidays.
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Technical Support You can get technical support per incident or Package Plans: |
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Custom application support (trouble-shooting custom scripts, custom database integration) is not covered in this option. All Support Services must be paid in advance. Please contact SpeechSoft Sales at 914-273-5560 to be pre-approved and get assigned a Support Contract Number (SCN). Technical Support will not be able to assist you without your SCN. Custom Application Support In addition to technical support of
CALLMaster standard functionality, we can answer questions about your custom
CALLMaster application and help you trouble shoot your development effort.
This would include review of your custom scripts, recommendation of your
application call flow or database set-up that you have developed using
CALLMaster. Our rate for this support is $225/hour/incident. |
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Services including but not limited to Custom development, Hardware setup &
installation;