Replacing CALLMaster Audio Files with Telephone Recordings

CALLMaster audio files can be replaced by directly re-recording over the existing recording via the telephone.

To change System prompts and Audiotex Messages:

  1. Call the system and log-in as the Administrator;
  2. At the main mailbox menu, ‘Press 1 to retrieve messages, 2 to send a message or 3 to set personal options’, Press ‘*’ for Administrator Options. You will not be prompted for this option;
  3. Select Option 7 to record system prompts, Option 8 to record Audiotex message or Option 0 to record ASR Barge-In messages;
  4. If you selected Option 7 or 0, the system will ask you to enter the prompt number You can enter a standard prompt number (see listing at the end of this section for standard Prompt Numbers and text) or a custom prompt # between 700 and 999. If you have selected Option 8, the system will ask you to enter the Audiotex module number.
  5. Enter the number of the prompt or the Audiotex module number, followed by ‘*’. (e.g. if you wish to replace Prompt #6, enter ‘6*’; if you wish to record a message for Audiotex module 1000, enter ‘1000*’);
  6. The system will play the current prompt/Audiotex message, if one exists, and then ask you to re-record.
  7. Say your new recording and press star (*) to terminate the recording.
  8. You will be given the option to ‘press 1 to accept, 2 to replay or 3 to redo’. You must Press 1 to accept the newly recorded message.

To change Mailbox names and greetings:

  1. Call the system and log into your mailbox;
  2. At the main mailbox menu, ‘Press 1 to retrieve messages, 2 to send a message or 3 to set personal options’, select ‘3’ to set personal options.
  3. Select Option 2 to record your greeting or Option 3 to record your name;