Managing Attendant - Directory Listing
A caller using the Attendant directory would enter this string of touch-tones to access this Attendant record. This string must be a number; ‘Smith’ is spelled by the telephone keys ‘76484’. The directory is sorted numerically, not alphabetically.
Alternatively, you can call the system and using the Administrator option ‘Attendant Directory’, make the entry for this field. Using the telephone keypad, you can enter the name alphabetically allowing the system to make the numerical translation.
See how to Set-up Attendant Directory.