Managing Attendant - Failed Transfer Action - Busy

The busy condition is detected by the Dialogic board.  Select action to take if busy detected during transfer.

Action Description
Default Message Plays this predetermined message: ‘extension’ ‘[Attendant ID]’ ‘can not be reached’ (prompts 510 and 511) and then plays prompt 519, which is, ‘press one for further Attendant options.’

Alternate Attendant Uses the Attendant record specified in the field ‘Alt Attendant ID’.

Mailbox Allows the caller to leave a message for the box holder specified in the Attendant field ‘Mailbox’.

Mailbox Menu Play prompt 520, which permits the caller to choose whether to leave a message, by pressing star (*), or enter another extension. If pound (#) is entered, it exits to the Attendant main menu (prompt 505); if there is no response, it prompts to ‘press one for further Attendant options’ (prompt 519).

Alternate Message Play the ‘Alt Message ID’ associated with this ‘Attendant ID’ and ‘time of day’ (which is recorded via the system administrator's on-line menu, option 9). This option will end Attendant, allowing you to exit CALLMaster or return to the previous application.

Retry Continue trying until successful for the number of attempts specified in the ‘Retry Attempts’ field.

Audiotex Direct the call to the Audiotex module specified for this phone port as the ‘Audiotex Start Module’ in the ‘Phone Ports’ database.

Audiotex Module ID Direct the caller to a specific Audiotex module.