Managing Attendant - Type of Transfer
Determines the action to be taken by CALLMaster when a caller dials the extension ID.
|Transfer||Transfer the call without regard to the outcome; also called an unsupervised, or ‘blind’ transfer. Transfer means moving a call from one line to another, thereby freeing up the first line. This option is most commonly used when call supervision is being performed by the telephone system.
|Supervised||Transfer the call and make sure it goes through. The supervised, or ‘smart’ transfer monitors call progress by detecting busy signals or no answers. If it encounters one of those conditions, it performs
action specified in the Failed Transfer Action. In supervised and screened transfers, a human response or strong connect signal is required before releasing the call.
|Screened||CALLMaster asks the caller to record his name and puts the caller on hold; then it contacts the
Number to Dial for approval before transferring the call. If the call is not accepted, then it is handled as specified in Failed
Transfer Action - Screened Reject field. In supervised and screened transfers, a human response or strong connect signal is required before releasing the call.
|Blocked||Do not transfer the call, and tell the caller that ‘extension’ ‘[Attendant ID]’ ‘can not be reached’ (prompt 511).
|Directory||Provide a directory of Attendant IDs. The caller enters some or all
of the string specified in Directory
Listing and then hears the recording associated with Name File ID (which is recorded via the system administrator's on-line menu, option 9). The Attendant directory acts the same as the voice mail directory. It is a directory of Attendant records only and is not created automatically, unlike the voice mail directory.
See how to Set-up Attendant Directory.
|Mailbox||Send the call directly to the Mailbox record specified in the Mailbox field or in the Return command of a script executed by the module.
|Voice Mail||Send the call to the Voice Mail main menu.
|Audiotex||Direct the call to the Audiotex module specified for this phone port as the Audiotex Start Module in the Phone Ports
|Audiotex Module||Direct the caller to the Audiotex module specified in the Audiotex
Module ID field or in the Return command of a script executed by the module.
|Alternate Message||Play the Alt Message ID associated with this Attendant ID and Time of
Day (which is recorded via the system administrator's on-line menu, option 9).
|Log Into Mailbox||Log into the mailbox specified in Mailbox field. The caller will be prompted for a password followed by star (*). If the Mailbox field is blank then it will first ask for the
|Disabled||Make the record invalid, and tell the caller that the extension does not exist.