CALLMaster Tour - Record System Prompts
- Call CALLMaster just as you did in the ‘Log in to CALLMaster’ section at the beginning of this tour. You'll notice that the greeting is a little different. Then you will hear prompt 505, the Attendant Main Menu. The opening prompts are different because we set the phone port to ‘Attendant’ and changed the greeting ID from 19, 20, and 21 to 502, 503, and 504. These are system prompts that can be re-recorded from the Administrator’s Mailbox. We should enter your opening greeting first. Log in
to the Administrator Mailbox just as you did in the ‘Log in to CALLMaster’ section. Press star (*) to log in; enter the
Administrator's mailbox number and the password, and press star (*) to complete the log in. CALLMaster will tell you how many messages you have. Now press the star (*) key to access the administrator menu. You will not be prompted to press star (*) here because we want the administrator options to be as secure as possible.
- Option seven (7) allows you to record system prompts. It will ask you for the prompt number. Enter 502 and press the star (*) key. It should say the prompt as is to you, ‘Good morning, you've reached the CALLMaster attendant,’ and prompt you to record it. Change this to ‘Good morning, you've reached (your company).’ Don't record your menu choices here. That's for the main menu, prompt 505.
- Press star (*) when you have finished recording. Make sure to do this quickly so there is no unnecessary silence at the end of the prompt. Once you have done so, press 1 to accept it, 2 to hear it, or 3 to try again. Press 2 and listen. If you are satisfied, press 1 and we can go on. If not, press 3 and re-record the prompt.
- Once you have accepted the recording, you will be prompted to enter another prompt number. Repeat the process and record prompts 503 and 504 for the afternoon and evening, respectively.
- Now let's record the attendant main menu, prompt number 505, which gives callers their choices. Repeat the recording process and record ‘For an operator press zero, or hold on for assistance.’
- Once you have accepted (and therefore saved) this recording, exit by pressing the pound (#) key several times. The pound (#) key is your escape key. Anytime you are somewhere you don't want to be, enter the pound (#) key to exit.
- Call CALLMaster and listen to your greeting. If you have done everything right, you should hear your morning, afternoon, or evening greeting and then your main menu. Press ‘0’ for an operator and watch what happens. You should hear prompt 501, which is ‘Please hold while I transfer your call’. You will then see CALLMaster attempt to perform the transfer. It will perform a flash-hook (this is set in the Attendant parameter ‘Call Transfer String’), plus the
number to dial. On the screen you will see ‘Dial &,’ then ‘Call 100.’ Assuming that your phone system lets you dial flash-hook and 100, the transfer will take place. Try out the no answer and the busy supervisions as well. Watch the screen to see what CALLMaster does.
- While you have CALLMaster up, call the system and log in to box 1000. From the Attendant Main Menu, you log in to a box the same way you would from the Voice Mail Main Menu. Record the greeting and name for the box, which will be for unanswered operator calls. Notice you weren't prompted to enter the name with touch-tones. That's because the box already knows those digits - we entered them when we created the mailbox. Once you are finished, press the pound (#) key several times to exit CALLMaster.