Installing CALLMaster - Step 2: Dialogic Software - Board & Drivers

NOTE: As both CALLMaster and the Dialogic runs as a service, it is very important to install both using the Administrator account from a local console. 

If you are using remote terminal services, you must access the console session 0 to install.  To do so, at a command prompt type c:\>"mstsc /console" to connect to the console session.

The Dialogic drivers must be installed prior to installing CALLMaster. 
The Dialogic drivers required to configure the board must be provided by your board vendor.  If you have purchased the Dialogic Board from SpeechSoft, you can download the drivers from our website or use the drivers from the CD-Rom provided.

To install the drivers and configure the board, continue with this Step.  If you already have the drivers installed, then proceed to Step 3: CALLMaster Software Installation.

2.1. Install Dialogic Drivers 

  1. To install Dialogic Drivers from the website
    1. Create a new folder in My Documents – e.g. DialogicSetup.
    2. Download the driver zip file and save in the new DialogicSetup folder.
    3. Extract the files from the zip file to the folder DialogicSetup.
    4. Check that the DialogicSetup folder contains a new folder .\Dialogic\.  If not then repeat the Step 2.1.iii.
    5. Open the DialogicSetup\Dialogic folder and run setup.exe to start the Dialogic System Software Installation.
    6. Proceed with Step 2.1.3 below.
  2. To install Dialogic Drivers from the CD-Rom provided

    1. From the CD-Rom drive, open folder Dialogic and double click setup.exe to start the Dialogic System Software Installation.

    2. Proceed with Step 2.1.3 below.
  3. A pop up message box prompts for the “Drive Letter to Install Dialogic System Software”.  By default “C:” is used and recommended for installation.
  4. The “Dialogic System Release 6.0 Setup” program starts and prompts for and allows you to enter:
    1.  User Name and Company name.
    2.  Destination Location: default “C:\Program Files\Dialogic” is recommended.
    3. Select features:  Core Runtime Package, ISDN Protocols, Demos, and Global Call Protocols are recommended.
    4. Accept third party software installation notice.
    5. You may receive a pop up message box stating that “Java Runtime Environment” (JRE) was not found.  Click ‘OK’ to continue.
    6. Finally click ‘Next’ to start the installation.
    7. If the Dialogic board is already in the computer you will get a “Found new Hardware Wizard” which you can cancel and run later after the Dialogic installation is complete.
    8. When the Dialogic setup is complete it will request to restart the computer.  Choose ‘Yes’ and reboot.


2.2. Install Dialogic Board

  1. CALLMaster requires telephony communication board(s) for the PC platform. These boards connect directly to the phone lines that are to be managed via RJ-11, 14 connectors. The boards come in 2, 4, 16 and 24 line versions some with optional FAX support. They support plain Analog, DID, T1 and Digital PBX interfaces. Multiple boards can be installed in any combination to achieve the desired line capacity.
  2. Dialogic PCI boards come in 2 versions:- older format that can only be used in 5volt slots or universal format that supports both 5volt and 3volt slots. Make sure your PC has the proper and sufficient number of bus slots to support the boards required.
  3. The Dialogic boards can be configured to take a specific interrupt, which might need to be changed if they conflict with other hardware using an interrupt. Review your System Properties to determine an available interrupt to use. The Dialogic Configuration Management Software will also recommend available interrupts for use.
  4. After the you have installed the drivers and rebooted the PC, shutdown the computer.  Open your PC chassis, insert the Dialogic board(s), secure them down and close the chassis. Restart your computer and check for any hardware interrupt conflicts.


2.3. Configure Dialogic Board
Once the Dialogic drivers are installed, an entry is created on your Start/Programs button for Dialogic System Software. Select option Dialogic Configuration Manager (DCM).

  1. When the computer starts up you will get a “Found new Hardware Wizard”.
  2. It will request you to allow Windows Update to search for software.  Choose “No, not this time” and click next. 
    Then check “Install the software automatically [Recommended]” and click ‘Next’. 
    The wizard will then install the Dialogic driver software for the board and click ‘Finish’.
  3. Now run the Dialogic Configuration Manager to configure the board and start the Dialogic System Software.
    1. Run DCM – Dialogic Configuration Manager by clicking Start/Programs/Intel Dialogic System Release/Configuration Manager – DCM.  This will open the Dialogic Configuration Manager and prompt for a Computer name.  Select ‘Local’ and click ‘Connect’.  A detection window will detect the Dialogic boards physically installed and populate the Configured Devices window.  Confirm you see your board’s model number and icon for each board installed before continuing.
    2. Highlight each board and double click to view properties.  Select the Misc tab, highlight Parameter Disconnect Tone and in the Edit section set Value to Yes, then click Apply and OK.
    3. Start the Dialogic service by click the green arrow on the toolbar or select System/Start system from the file menu.  The status bar at the bottom of the window will indicate the System status: Start Pending while it is trying to start the service and then it will switch to “Running” and display “System Started”.


Once the Dialogic Configuration Manager has displayed your board with a green button on the left and shows the Dialogic Service System Status of Running, you can proceed to Step 3: CALLMaster Software Installation.


To stop the Dialogic service, in the DCM press the red Stop button or select Service/Stop device. To manually control Dialogic service you will need to follow only steps 6 in the future. To automatically run the Dialogic drivers every time the system is rebooted, select ‘Automatic’ from the Service/Start Mode in the DCM. CALLMaster automatically starts up the Dialogic Services every time it starts. The latter is the preferred mode of operation.