Logging and Tracking Activity - Using Mailbox Activity Log Table

CALLMaster is shipped with the MailboxActivityLog disabled. To activate Mailbox logging, using the CALLMaster Manager, select Parameters | System and add the codes 'MAL' to the 'System Settings' field.  To disable, just delete the code 'MAL'.

Note: Once activated the MailboxActivityLog will start collecting data records. It is the Administratorís responsibility to periodically archive data and remove records from the log. Otherwise the size of the database could grow to a size that inhibits proper operation of the system.

For Mailboxes, the events that are logged are:

Event Type Event Type
MSG RECEIVED 100 MAILBOX OPTIONS 230
MAILBOX NOTIFIED 110 MAILBOX LOGOUT 240
MAILBOX EMAILED 120 NOTIFICATION LOGOUT 241
MAILBOX EMAILED_FAX 121 FAX REVIEW 250
MAILBOX MSGLIGHT 130 FAX PLAYED 251
MAILBOX LOGIN 200 FAX SAVED 252
MESSAGE REVIEW 210 FAX DELETED 253
MESSAGE PLAYED 211 FAX FORWARDED 254
MESSAGE SAVED 212 FAX REPLIED 255
MESSAGE DELETED 213 FAX RECEIVED 260
MESSAGE REPLIED 214 Message Deleted - Aged Past Delete Date 261
MESSAGE FORWARDED 215    
MESSAGE SENT 220    

Each mailbox event is stored in the table MailboxActivityLog. Each Event record contains the following information:

EventID Unique ID for activity event
Type Event type code (see above)
Date and Time Event Date and Time
Description Event description
MailboxID Mailbox Number
Event Data Event data e.g. message receipt date, target mailbox number as appropriate.
Notes User defined note field; may contain additional data or comments.
E.g. result of notification, lapsed time of call