Managing Attendant - Audio Recordings - Name File ID
This field shows the audio recording file id of the ‘name’ associated with this record. If this field exists, the Attendant will say ‘Please hold while I transfer you to <Name>‘; if not, then the message will play ‘Please hold while I transfer your call’.
The speech file is stored under the \Program Files\CALLMaster\grt\ subfolder; integer division of the ID number by 120 gives the subfolder number; the file name is obtained as (Speech id – (subfolder * 120). For example, if the speech file were 1203, integer division by 120 equals 10.3, making the subfolder 10. The file name would be (1203-(10*120) = 3; therefore, the path and filename of the Recorded Name fileid would be \Program Files\CALLMaster\grt\10\3.