Managing Attendant - Failed Transfer Action - Screened Reject
This condition results when the called party rejects a screened transfer or a supervised transfer requiring human confirmation (CHA in Settings field). Select action to take when screened call rejected.
Action | Description |
Default Message | Plays this predetermined message: ‘extension’ ‘[Attendant ID]’ ‘can not be reached’ (prompts 510 and 511) and then plays prompt 519, which is, ‘press one for further Attendant options’. |
Alternate Attendant | Uses the Attendant record specified in the field ‘Alt Attendant ID’. |
Mailbox | Allows the caller to leave a message for the box holder specified in the Attendant field ‘Mailbox’. |
Mailbox Menu | Plays prompt 520, which permits the caller to choose whether to leave a message, by pressing star (*), or enter another extension. If pound (#) is pressed, it exits to the Attendant main menu (prompt 505); if there is no response, it prompts to ‘press one for further Attendant options’ (prompt 519). |
Alternate Message | Play the ‘Alt Message ID’ associated with this ‘Attendant ID’ and ‘time of day’ (which is recorded via the system administrator's on-line menu, option 9). This option will end Attendant, allowing you to exit CALLMaster or return to the previous application. |
Retry | Try again, as many times as specified in the field ‘Retry Attempts’. |
Audiotex | Direct the call to the Audiotex module specified for this phone port
as the ‘Audiotex Start Module’ in the ‘Phone Ports’ database. |
Audiotex Module ID | Direct the caller to a specific Audiotex module. |