Managing Attendant - Settings

This field contains Codes to support special transfer features:

Codes Description
3<3-way-call code> A '3' in the first position is used to indicate to CALLMaster that the transfer should be handled using the 3-way-call capability. Any additional codes required to activate the 3 way call on the PBX or phone system should follow the '3' and can contain digits ‘0-9’, Commas',' to pause, Ampersand '&' for flash hook. Any Attendant record set for ‘Transfer’, ‘Supervised’, or ‘Screened’ can be done in a 3 way call mode. By setting the ‘3-Way-Call Activation Code’ field to ‘3xxx...’ where '3' is the first character in the field and ‘xxx...’ represents any additional codes the phone systems needs to activate a three way call. For example ‘36’ means make a 3 way call and dial a '6' to establish the three way call when both parties are ready. Attendant Screened Calls provides greater coverage for trapping improper responses and defaulting to reject. The call stays on the line for 1 hour or till 4 tones are pressed.
ABS Announce Bridged Call Start. Use this flag to play prompt 564 to announce start of bridged call.
ADS<DisconnectString> Additional Disconnect String which are sent at the end of a transfer if needed.
AES Announce Extension Selected. Setting this flag will announce the extension that the caller has chosen.
APSX<Alternate Pullback String> Where X represents the mode of when to use the alternate pull back string. The pullback string defined following “APSX” will be used for this attendant record if call transfer is unsuccessful. String values include numbers “0-9”, “&” for a flash hook, “,” comma for a pause.
APSA=APS All; APSB=APS Busy; APSN=APS No Answer; APSR=APS Reject (screened reject); APSF=APS Failed (No confirmation received on screened or CHA call).
BRG<Bridge Line #> Used to indicate a bridged call. The Line# can identify a single line, a range of lines or any available line used to bridge the call. e.g. BRG2 would bridge call using line 2; BRG4-8 would use any lines from 4 to 8 to bridge call; BRG would use any available line.  Prompt 560 to be played while call is being bridged.
CHA Confirm Human Answer. Used for supervised transfers only to announce a call from CALLMaster to the called party using prompt 380 ‘Press 1 to accept or 2 to reject a call from CALLMaster. This does not request the name from the calling party but does require acceptance of the call by the called party. Call reject uses the Failed Transfer Action set for Screened Reject.
DCAT Don’t Confirm Alternate Transfers. If this flag is set then CALLMaster will not play prompt “Extension is busy. Please hold while we transfer your call” a second time after the first transfer fails and Failed Transfer Action is initiated.
GC2BCT Used for T1 PRI call transfer. Used in conjunction with the BRG code. Works similar to centrex transfer for analog, lines. The call starts just like a bridged call but then invokes a transfer ISDN packet to instruct the CO to perform the connection. Once connected the two channels used are freed up to handle new calls.
TBC# Timed Bridge Call where # is number of seconds. This flag specifies the time limit for bridged call to be # seconds. A 2 second warning is played (prompt 563) to notify parties.