Managing Attendant - Failed Transfer Action - No Answer
The condition exists when the Dialogic board detects the number of rings specified by the Dialogic Parameter ‘NBRDNA' (default is 4). Select action to take when no answer detected.
|Default Message||Plays this predetermined message: ‘extension’ ‘[Attendant ID]’ ‘can not be reached’ (prompts 510 and 511) and then plays prompt 519, which is, ‘press one for further Attendant options’.|
|Alternate Attendant||Uses the Attendant record specified in the field ‘Alt Attendant ID’.|
|Mailbox||Allows the caller to leave a message for the box holder specified in the Attendant field ‘Mailbox’.|
|Mailbox Menu||Play prompt 520, which permits the caller to choose whether to leave a message, by pressing star (*), or enter another extension. If pound (#) is pressed, it exits to the Attendant main menu (prompt 505); if there is no response, it prompts to ‘press one for further Attendant options’ (prompt 519).|
|Alternate Message||Play the ‘Alt Message ID’ associated with this ‘Attendant ID’ and ‘time of day’ (which is recorded via the system administrator's on-line menu, option 9). This option will end Attendant, allowing you to exit CALLMaster or return to the previous application.|
|Retry||Try again, as many times as specified in the field ‘Retry Attempts’.|
|Audiotex||Direct the call to the Audiotex module specified for this phone port
as the ‘Audiotex Start Module’ in the ‘Phone Ports’ database.
|Audiotex Module ID||Direct the caller to a specific Audiotex module.|