The Ports table lets you configure how each port or phone line answers and/or makes calls. Every call begins in the Port table. It defines how many rings to wait before answering, what to say first (greetings), and where to go next (application).
CALLMaster has already created Port records based on the number of lines supported. Let's view those records first.
Access the Ports table from the CALLMaster Manager Menu Bar by selecting Manage | Ports.
Remember, on the Manager's Grid View you can simply highlight the record you
are interested in and see the record details in the Edit View section.
Now let's edit the ports.
NOTE: Message lights are only application for the Telephone Network and does not apply for IP integration.
Save your work by clicking on the 'Save' button. If you don't want to save the record (or changes to the record), close the window and answer ‘no’ to the save prompt.
If you have a 4-port analog system, your port records should have information as shown below:
|Port #||Application||Audiotex Start Module||Port Type
|Port Greeting File IDs
(Morning, Afternoon, Evening, Closed, Holidays)
|1||Attendant||3||No||19, 20, 21, 203, 209|
|2||Attendant||3||Yes||19, 20, 21, 203, 209|
|3||Attendant||3||Yes||19, 20, 21, 203, 209|
|4||Attendant||3||Yes||19, 20, 21, 203, 209|
Now that we've instructed the Port to use the Attendant application, the next thing we'll want to do is make Attendant records.
Note: At this point, Out Dialing users should skip to the section called ‘Audiotex’ in this chapter. Take the Audiotex portion of the tour, and then skip to Out Dial.
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